Frequently asked questions

General information about question you may have.

Do you provide warranty?

POS|247 comes with 1 year service warranty which covers the Software and Hardware. Hardware and Software warranty does not cover any damage cause by human error, manual handling or system misuse & abuse .

However, we will provide replacement at a very reduced cost.

Is support included?

Yes. POS|247 comes with support via email and telephone as standard. You will receive first 3 months support absolutely free of cost but a small fee applies thereafter per month.

You do not have need signup for support if you do not wish you.

What happens when the system breaks?

Simple give us a call and we will fix it either over the phone or visit you immediately. We will provide this support to everyone but if you do not have a support contract, there will be a call-out charge.

How do I set it up?

You don’t have to worry about the set up because we will take care of that for you. All you’ll be required to do is, use it.

You’re more than welcomed to see how it’s set up of course to help you in future if you require technical help but do not have the support cover.

What's included with the system?

We have different packages depending on your requirement. Our standard package comes with POS|247 main unit, printer and a cash drawer. However, we have packages available depending on your needs.

Can I customise the layout?

Only customisation you’d be able to do is your floor plan which is as simple as drag & drop. However, you cannot customise the main layout but if you request customisation to perform certain functions differently, we can take care of it.

Most customisation are free of charge but there may be some which will be chargeable depending on what’s been requested.

How do I update it?

It’s simple, all you have to do is get in touch and we will remotely update you.

If it’s a major update we will work with you to deliver the update on-site at a time suitable for you.

Information

Everybody requires some assistance and keeping that in mind, we have added some quick FAQ information about POS|247.

However, if there are any specific questions which you may have regarding POS|247 than simple contact us and we will get back to you with more information.

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